Why now.

Welcome to the zero-trust internet.

AI is starting to sit between brands and buyers, and it believes nothing it cannot verify. Saying it is no longer enough. You have to prove it. Marketing still matters. But when AI has to choose what to believe, evidence increasingly matters more.

Good products are losing to fakes.

The internet is full of products and claims with very different levels of evidence behind them. Online, those differences are surprisingly hard to see. AI has the same problem. When two products make the same claim and only one can prove it, something has to make that difference visible.

LISTED

DELIVERED

LISTED

DELIVERED

Real products against their online listings. Photos: Maggie McGough.

Good products are losing to fakes.

The internet is full of products and claims with very different levels of evidence behind them. Online, those differences are surprisingly hard to see. AI has the same problem. When two products make the same claim and only one can prove it, something has to make that difference visible.

LISTED

DELIVERED

LISTED

DELIVERED

Real products against their online listings. Photos: Maggie McGough.

The regulatory direction is clear.

If you cannot prove it, you cannot sell it.

FTC substantiation doctrine

US · in force

Every objective claim needs a reasonable basis before it is made. Enforcement now reaches AI-generated and AI-repeated claims.

EU AI Act

EU · August 2026

In force from August 2026. Transparency and accuracy duties for AI systems that shape what consumers see and buy.

Green Transition Directive

EU · September 2026

Empowering Consumers for the Green Transition, enforceable from September 2026, with fines up to 4% of turnover for unproven claims.

What the numbers say.

The zero-trust internet, measured.

88%

No independent evidence

Of 1,891 brand claims analysed, 88% had no independent evidence. M11 Labs, August 2026.

1 in 6

Seller claims fail the referee

Measured inside OpenMarket runs to date. M11 Labs, August 2026.

1 in 2

New web articles are AI-written

Graphite, 2026.

30%

Online reviews estimated fake

Capital One Shopping, 2026.

What decides who wins?

When two products make the same claim and only one can prove it, something has to make that difference visible. Brands that can prove what they claim get surfaced, cited and recommended. Brands that cannot get repeated as noise, or dropped.

What it takes

Prove it before you claim it

Evidence AI can verify

Rivals challenge weak claims

Brands that can prove their claims will win.

M11 exists so the good products are seen, believed, and chosen.

Research

The Trust Gap in Skincare · coming 16 Sep

M11 Labs is an agentic commerce lab. It builds frontier use cases for AI in commerce, and powers an agentic trust platform. We help good products win.

London · San Francisco

© 2026 M11 Labs. All rights reserved.

Research

The Trust Gap in Skincare · coming 16 Sep

M11 Labs is an agentic commerce lab. It builds frontier use cases for AI in commerce, and powers an agentic trust platform. We help good products win.

London · San Francisco

© 2026 M11 Labs. All rights reserved.

Research

The Trust Gap in Skincare · coming 16 Sep

M11 Labs is an agentic commerce lab. It builds frontier use cases for AI in commerce, and powers an agentic trust platform. We help good products win.

London · San Francisco

© 2026 M11 Labs. All rights reserved.